At Yordrobe, we prioritise the safety and satisfaction of our community members, both buyers and sellers.

We understand that a secure and trustworthy marketplace is essential for fostering a positive shopping experience.

To achieve this, we have implemented “Yordrobe Cover,” a comprehensive protection policy that aims to safeguard the interests of all users.

Yordrobe Cover ensures transparency, fairness, and accountability throughout the buying and selling process.

Below is a detailed outline of what is covered for buyers and sellers under our Yordrobe Cover:

**1. Buyer Protection:**

a. **Authenticity Guarantee:** Yordrobe guarantees the authenticity of all fashion items listed on the platform. If a buyer receives an item that is found to be counterfeit or not as described, they are eligible for a full refund, including shipping costs.

b. **Item Condition Verification:** Yordrobe ensures that sellers accurately describe the condition of their listed items. If a buyer receives an item that significantly differs from the stated condition, they can file a claim for a refund.

c. **Return Policy:** Buyers have a specified time window of 3 days to inspect their purchase after receiving it. If the item is not as described or has any undisclosed defects, they can initiate a return request and receive a refund.

d. **Return Shipping Coverage:** Yordrobe will provide return shipping labels for eligible return requests, offering added convenience to buyers.

e. **Non-Receipt of Item:** In the event a buyer does not receive their purchased item, they must report the issue to Yordrobe within a reasonable timeframe. Yordrobe will then conduct an investigation to determine the appropriate resolution.

**2. Seller Protection:**

a. **Funds Security:** Yordrobe ensures that sellers’ funds are protected during the transaction process. Payments will be held securely until the buyer confirms receipt of the item or the return window expires.

b. **Order Cancellation:** Sellers have the option to cancel an order before shipment if necessary. However, repeated cancellations that lead to buyer inconvenience may result in appropriate actions taken by Yordrobe.

**3. Claims and Dispute Resolution:**

a. **Fair Assessment:** In the event of a dispute, Yordrobe will conduct a fair and impartial assessment, taking into account all available evidence from both the buyer and seller.

b. **Communication Support:** Yordrobe encourages open communication between buyers and sellers to resolve issues amicably. In case of disputes, both parties are expected to engage in good faith negotiations.

c. **Resolution Process:** If a resolution cannot be reached through communication, Yordrobe will mediate and make a final decision to ensure fairness for all parties involved.

**4. Exclusions:**

a. **User Misconduct:** Yordrobe Cover will not protect users involved in fraudulent activities, such as providing false information, engaging in counterfeit sales, or attempting to exploit the system.

b. **Prohibited Items:** Yordrobe does not cover transactions involving prohibited items as listed in our platform guidelines. Sellers must adhere to these guidelines to qualify for protection.

**5. General Guidelines:**

a. **Accurate Representations:** Sellers are responsible for providing accurate and detailed descriptions of their listed items, including any flaws or defects.

b. **Prompt Shipping:** Sellers should ship items promptly once a purchase is made to ensure a smooth transaction.

c. **Communication Etiquette:** All users are expected to communicate respectfully and professionally.

d. **Fraud Protection:** Yordrobe employs various measures to detect and prevent fraudulent activities on the platform. Users found engaging in fraudulent behavior may face penalties, including account suspension or termination.

Yordrobe Cover is subject to the policies and Terms and Conditions defined by Yordrobe. These policies may be updated from time to time to adapt to the evolving needs of the platform and its community. Users are encouraged to review and familiarise themselves with our policies regularly.

By participating in the Yordrobe marketplace, users acknowledge and agree to abide by the Yordrobe Cover protection policy and the platform’s guidelines to ensure a secure and enjoyable shopping experience for everyone.

Remember, Yordrobe’s primary goal is to provide a safe, enjoyable, and reliable fashion marketplace for all users. By adhering to Yordrobe Cover and our community guidelines, we can foster a positive and trustworthy environment for everyone involved in the Yordrobe community. Happy shopping!